There will be one winning team announced in each category.

Teams
The categories are;

Best Independent Retail Team
Best National Franchise Retail Team
Best Professional Services Team
Best Service & Trade Team
Best Hospitality Team
Best Tourism Team.
Finalist Teams will be selected on the basis of;

Workshop attendance
Mystery Shop results
Online Workshop completion
Winning Teams will be selected after a 20-minute site visit from an independent panel.

Star Performers (Individuals)
There will be a Star Performer winner announced in each category.

The categories are;

Best Retail Star Performer
Best Independent Retail Star Performer
National Franchise Star Performer
Professional Services Star Performer
Service & Trade Star Performer
Hospitality Star Performer
Tourism Star Performer.
Star Performer Finalists will be selected on the basis of;

Workshop attendance or homework completed
Written application
Online workshop completion
Star Performer Winners will be selected after a 15-minute interview with an independent panel.

Innovation in Customer Experience
There will be one winner of the Innovation in Customer Experience Award.

Innovation Finalists will be independently selected on the basis of their application.

The Innovation Winner will be selected after a site visit where an independent panel can see and experience the innovative concept.