Be Inspired and Inspire Others!

Training will be delivered via workshops across the topics of customer service, personal development, business savvy, and general knowledge of the region, with the webinar posted after each workshop.

Topics include; creating first impressions, body language, overcoming objections, touch- points and moments of truth, values/ethics, goal setting, health, self-motivation, time management, basic accounting, value of the returning customer, brand & values, and overall business acumen.

Information on activities across the district, the key industries and what we are world-famous for is also part of the programme. This will assist front-line staff to encourage customers to stay longer and spend more in our local economy.

Resources

Unable to attend one of the workshops? Want to share your learning with your team? Download the Training Resources here:

 Customer Service  Personal Effects  Great Lake Taupo Uncut  Dollars & Sense

There will be one winning team announced in each category.

Teams
The categories are;

Best Independent Retail Team
Best National Franchise Retail Team
Best Professional Services Team
Best Service & Trade Team
Best Hospitality Team
Best Tourism Team.
Finalist Teams will be selected on the basis of;

Workshop attendance
Mystery Shop results
Online Workshop completion
Winning Teams will be selected after a 20-minute site visit from an independent panel.

Star Performers (Individuals)
There will be a Star Performer winner announced in each category.

The categories are;

Best Retail Star Performer
Best Independent Retail Star Performer
National Franchise Star Performer
Professional Services Star Performer
Service & Trade Star Performer
Hospitality Star Performer
Tourism Star Performer.
Star Performer Finalists will be selected on the basis of;

Workshop attendance or homework completed
Written application
Online workshop completion
Star Performer Winners will be selected after a 15-minute interview with an independent panel.

Innovation in Customer Experience
There will be one winner of the Innovation in Customer Experience Award.

Innovation Finalists will be independently selected on the basis of their application.

The Innovation Winner will be selected after a site visit where an independent panel can see and experience the innovative concept.

Basic accounting, profit is not a dirty word, value of the returning customer, overall business acumen.

What goes on across the district, key industries, cultural importance, what are we famous for, learn how to encourage customers to stay longer in the district.

Mental well being, enjoying responsibility, renewing your mind, personality profiling. The importance of nutrition and exercise to high performance at work.